Overview
Fiction Club Pty Ltd ("Fiction", "we", "us") is committed to protecting the privacy of our patrons and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
We may collect personal information including your name, email address, phone number, and date of birth when you purchase tickets, book a booth, subscribe to our mailing list, or contact us directly. We also collect CCTV footage within the venue for safety and security purposes.
How We Use Your Information
We use your personal information to process ticket purchases and bookings, communicate event updates and promotional offers (where you've opted in), ensure the safety and security of our venue and patrons, and comply with licensing and legal obligations.
Third-Party Services
We use third-party services including INTIX (ticketing), Google Analytics (website analytics), and social media platforms (Instagram, Facebook, TikTok) for marketing. These services may collect data in accordance with their own privacy policies. We do not sell your personal information to third parties.
CCTV and Security
Fiction operates CCTV cameras throughout the venue for the safety of patrons and staff, and to comply with ACT liquor licensing requirements. Footage is stored securely and only accessed for security incidents or as required by law enforcement.
Your Rights
You have the right to access, correct, or request deletion of your personal information held by us. To make a request, email contact@fctn.com.au.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings.
Contact
For privacy-related enquiries, contact us at contact@fctn.com.au or write to Fiction Club Pty Ltd, 50 Bunda Street, Canberra ACT 2601.